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Go to the shopFrequently Asked Questions
We've tried to capture the most frequent questions on this page. If you don't find the answer to your question, please send us a note at support@loftglow.com, and we will revert within the next 1-2 business days.
What makes LoftGlow’s products unique?
At LoftGlow, we focus on sourcing only the finest skincare and cosmetics from top brands in their niches. We ensure every product meets our high standards for quality, safety, and efficacy. Our carefully curated products are natural, sustainable, and designed to provide lasting results that nurture your skin.
How do I choose the right products for my skin?
Our product descriptions include detailed information about the ingredients and benefits of each product. If you’re unsure, feel free to contact us at support@loftglow.com for personalized recommendations based on your skin type and concerns.
Could I be allergic to any of the ingredients in your products?
We always recommend checking the ingredients list for substances that you know may cause an allergic reaction. Every person is different and may react differently to an ingredient. We believe in transparency, and we have an ingredients page on our website for each of our products. All descriptions are written in clear language and can help you make an informed choice about your skincare purchase. If you are concerned about a potential allergic reaction, we recommend performing a patch test with the product on a small area of skin before applying it more widely or consult with a certified dermatologist.
Where are LoftGlow products made?
We source our products from trusted, reputable brands around the world, with a focus on those that emphasize quality, transparency, and ethical sourcing. We take deep pride in our due diligence, ensuring that all products have proven provenance and are made with the best ingredients.
What should I do if I have an adverse reaction to your product?
If you experience an adverse reaction to one of our products, we advise you to immediately stop using the product, and consult with a dermatologist or a healthcare professional to determine whether the reaction is due to one of the ingredients in our product or possibly triggered by another substance. We also encourage you to contact our customer service department, so we can document your experience and offer any additional assistance that might be needed.
Do you offer returns or exchanges?
Due to the nature of our products, we do not accept returns on opened or used skincare and cosmetic items. However, we do offer returns on unopened and unused products within 14 days of purchase. For more details, please visit our Return & Exchange Policy page.
How long will it take to receive my order?
We typically process orders within 1-3 business days. Shipping times vary depending on your location and the shipping method you choose at checkout. For more information, please visit our Shipping & Delivery page.
Can I track my order?
Yes! Once your order has been dispatched, you will receive an email with a tracking number. Simply click the link to follow your package’s journey to your doorstep.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order at orders@loftglow.com, and we will arrange a replacement or refund at no additional cost to you.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
Do you ship internationally?
Currently, LoftGlow ships exclusively within the United States. We are working on expanding to international markets, so stay tuned.
How can I contact customer support?
You can reach us by email at [Insert Contact Email] or via our contact form on the website. We’re here to help and aim to respond to inquiries within 1-2 business days.
